Refund & Cancellation Policy

1. Overview

PLIGITAL LTD ("we", "us", "our") strives to ensure customer satisfaction with all our products and services. This policy outlines our approach to refunds, cancellations, and billing for our software subscriptions.

2. Free Trials

Where available, we offer free trial periods so you can evaluate our products before committing to a paid subscription. No payment is required during the trial period, and you will not be charged if you cancel before the trial ends.

3. Subscription Cancellation

You may cancel your subscription at any time:

• • Cancellation takes effect at the end of your current billing period.
• • You retain access to paid features until the end of the billing period.
• • No further charges will be made after cancellation.
• • To cancel, use the account settings in the relevant product or contact us directly.

4. Refund Policy

We offer refunds under the following conditions:

• • Within 14 days of purchase: Full refund, no questions asked. This applies to first-time subscriptions only.
• • Service unavailability: If our service experiences significant downtime (exceeding 99% monthly uptime commitment), you may be eligible for a pro-rata refund or account credit.
• • Duplicate charges: Accidental duplicate payments will be refunded in full.
• • Unauthorised charges: If you believe a charge was unauthorised, contact us immediately.

5. Non-Refundable Items

• • Subscription fees after the 14-day refund window.
• • Partial months or unused portions of a subscription (after the refund period).
• • Add-ons or one-time purchases once delivered or activated.

6. How to Request a Refund

To request a refund, please contact us with:

• • Your account email address.
• • The product and subscription in question.
• • The reason for your refund request.

We aim to process all refund requests within 5-10 business days. Refunds will be issued to the original payment method.

7. Changes to This Policy

We reserve the right to modify this policy at any time. Changes will be posted on this page with an updated date. Existing subscriptions will be honoured under the terms in effect at the time of purchase.